They shipped the wrong product initially (mistakes happen) but made it right immediately. I was impressed with how quickly they delivered the replacement.
I used the fisetin as part of an intermittent senolytic therapy protocol and I could tell something was happening in body! There's no question this was a quality product.
Dear Cameron,
Thank you so much for your kind words and thoughtful feedback!
We truly appreciate your understanding regarding the initial mix-up, and we're glad we could resolve it quickly for you. It’s great to hear that the fisetin has been a positive part of your wellness routine, and we’re especially happy that the quality met your expectations.
Your support means a lot to us, and we’re here anytime you need assistance or have questions.
Wishing you continued health and well-being!
Warm regards,
Arcwell Team
Excellent quality
Thank you so much for taking the time to leave a review for our trans-Resveratrol product. We are thrilled to hear that you highly recommend it and that you find the quality to be excellent. We appreciate your support and hope to continue providing top-notch products for you. If there's anything else we can do for you, don't hesitate to reach out—we’re always here to help.
Warmly,
Arcwell Team
When you sent me an email to let me know my parcel was on its way, I did not click View Your Order. Why should I? I knew it was just leaving Arcwell. It did not say Click Here Every Day … because no one is going to deliver the parcel to my address or let me know that the parcel is waiting at UPS.
The email got deeper and deeper into my Inbox as I checked my mailbox regularly.
Then you phoned to tell me that UPS had sent it back.
Curious, I walked over to UPS. They said, ‘We don’t micromanage orders.’ Really.
About two weeks ago, I sent a parcel to my Toronto son. UPS quoted $44, so of course, I used Canada Post — $26.
I assumed you’d use low-cost Canada Post too.
I understand the process now. But I’d love to know why you don’t use Canada Post.
Thank you for sending the parcel back to me. I’m tracking it religiously.
Sharon
Your website is good. The lady to phoned me Friday afternoon was lovely. You’re Canadian.
I don’t know yet if I need this. I know something about nutrition and don’t need many supplements. But I’m up-ing my fitness classes.
Dear Sharon,
Thank you for taking the time to share your experience with us—I really appreciate your thoughtful and honest feedback.
I’m truly sorry for the confusion and inconvenience caused by the UPS delivery process. We completely understand how frustrating it must have been not to receive a clear notification that your parcel was ready for pickup, and then to find out it had been returned without your knowledge.
You're not alone—we’ve recently received a few similar complaints regarding lost or returned parcels with UPS. In light of this, we’ve started gradually shifting our courier service from UPS to Canada Post to better meet our customers’ expectations. The original reason we opted for UPS was due to a previous Canada Post strike, which impacted reliability and delivery timelines. We now recognize that it's time to reassess and make improvements.
I’m glad to hear your parcel is on its way back to you and that you're tracking it closely. If you have any questions about the product when it arrives or need further assistance, we’re always here to help.
Also, thank you for your kind words about our team and website! It means a lot to us. Whether or not you decide to continue with the product, we’re grateful you gave us a try. Best of luck with your new fitness classes—you’re clearly on a great journey!
Warm regards,
Arcwell Team
this is the only brand of creatine we use, other brands don't work. this is the one!
Hello Kristin, Thank you for taking the time to leave a review. We're so glad to hear that our creatine is working well for you and that you've found it to be the best brand. We take pride in providing high-quality products and we're happy to know that it's making a difference for you.
Warmly,
-Arcwell Team
I wake up with very little aches and pain. I'm hoping this will continue to get better. I think the glutathione has been the difference.
Hello Jodi, Thank you for sharing your positive experience with our Glutathione (Reduced) product. We are thrilled to hear that it has helped with your aches and pains. We hope that it continues to bring you relief and improved well-being. Thank you for choosing our product. Have a wonderful day!
Warmly,
Arcwell Team
