I usually buy another brand of creatine but I recently bought creatine from Arcwell as my husband raves about Arcwell’s strict quality control, in-house and independent lab testing. However, I immediately noticed a very unpleasant off-gassing taste/smell (like the smell when you walk into a dollar store) each time I am taking it. I have never noticed any taste or smell with the other brands of creatine that I have taken. I am still using the first container that I bought so not sure it if it a one off.
Dear Angela,
Thank you for bringing this to our attention. We’re sorry to hear about the unusual smell and taste you experienced with your Arcwell Creatine.
Product quality is extremely important to us, and we take concerns like this seriously. We have reached out to you directly so that our QC team can evaluate the product and packaging and investigate this thoroughly.
Thank you for giving us the opportunity to look into this and make it right.
Warmly,
Arcwell Team
Great so far. Haven’t experienced any positives or negatives but probably too early to tell. I would really like to point out that the packaging causes the most annoyance when opening and closing the lid as it squeaks every time (like nails on a chalkboard). It would be great if this could be addressed.
Dear Lee, thank you for your honest feedback. We're glad you're satisfied so far and appreciate your suggestions about the packaging. We'll look into improving the lid to ensure a squeak-free experience. Thanks for helping us get better!
Warm Regards,
Arcwell Team
Works well. Good price.
Hello Natalie, we're so glad to hear that you're happy with Arcwell NMN! Thank you for your kind words and support.
This is a fine powder that comes with a tiny spoon, and it's an important product to take. I have been putting it directly under my tongue as well as mixing it with water, and I hope that's ok. I like the company and feel they are different than many other supplement companies. We shall see but it's something that I look forward to taking.
Dear Barry, thank you for sharing your experience! We're glad you appreciate the quality and the company behind our NMN powder. It's great to hear you're exploring different ways to take it. We hope it continues to support your well-being. Feel free to reach out if you have any questions!
Warm regards,
Arcwell Team